Patient rights, protection and information sharing

• To be treated with respect, dignity and courtesy, whatever your nationality, religion, gender or age.
• To know who is caring for you. Before a visit we share the name and MOPH licence number of the licensed practitioner, and they show their identification when they arrive.
• To clear information about your condition, tests and treatment, in Arabic or English and in words you can understand.
• To give or refuse consent. No examination, test or treatment goes ahead without your agreement, and you can change your mind at any time.
• To privacy during your care, and to have your information kept confidential.
• To have a family member or someone you trust with you during a visit, and to ask for a second opinion.
• To see your results and records and to ask for a copy of them.
• To know the price before you agree to a service, and what your insurance covers.
• To raise a concern or a complaint without it affecting your care in any way.

• Licensed care only. At Home Doc is operated by Medihealth Solutions Doha under Ministry of Public Health licence No. 5819, and every practitioner we send is licensed.
• Safe advice first. If what you describe needs emergency care, we tell you plainly and direct you to it instead of sending a home visit.
• We ask only for what we need to arrange and deliver your care.
• Your health information is never sold and never used for advertising.
• Everyone who works with your information, our team and our providers, is bound by confidentiality.
• Your records in the MetaDoc app are protected with sign-in codes and two-factor authentication, and consultations are encrypted.
• We handle personal information in line with Qatar's Law No. 13 of 2016 on the Protection of Personal Data Privacy.

We share your information only when it is needed for your care, when you ask us to, or when the law requires it, and each party receives only what it needs. When you tick the box on a booking form, you agree to the sharing described here.

• Licensed service providers assigned to your booking, such as the practitioner, nurse, laboratory or pharmacy: your name, phone number, area and address, the service you asked for, and the clinical details they need to look after you safely.
• Your insurer, such as AlKoot, only when you choose to use your insurance: the details needed for pre-approval and billing.
• WhatsApp and our messaging provider: when you message us on WhatsApp, your messages pass through WhatsApp (Meta) and the business platform our team uses to read and answer them.
• Our website host: details you send through our forms are stored by our website host, which may be outside Qatar, and only our care team can open them.
• Website measurement: Google Analytics and Meta (Facebook) measure visits and button taps on our public pages, so we can improve the site and our ads. They receive browsing information such as the pages you open, never your name, phone number, form details or your answers in our health checks. The Meta tag does not run in our care apps, care portal or feedback page.
• Companies in our group that run MetaDoc services, under the same rules as on this page.
• The Ministry of Public Health or other authorities when Qatar law requires it, or when someone's safety is at serious risk.
• We never sell your information to anyone.

• Give us accurate information about your health, your medicines and your insurance, and tell us when something changes.
• Treat our practitioners with respect, and give them a safe place to work during the visit.
• Tell us early if you need to change or cancel a booking.

• You can ask what information we hold about you, ask us to correct it, or ask us to delete what we are not required by law to keep.
• You can stop marketing messages at any time by telling us on WhatsApp. Messages about a booking you made will still reach you.
• If something went wrong, tell us first so we can put it right. You can also raise a concern with Qatar's Ministry of Public Health.